All flowers sold by Kampong Flowers are subjected to substitution: as a result but not limited to: unavailability, quality control, seasonal variation, inventory mismatch, shipment and freight issues. Kampong Flowers will not be held responsible and reserves the right to use its discretion to substitute roses of a similar variety, type, colour, look and value under such circumstances.
All due effort will be made to notify you within an appropriate amount of time to anyalteration and/or substitutions to your order; if there are any difference in price, Kampong Flowers will send a separate invoice for top up or a refund in the form of store credit to your account based on the price difference.
Please ensure that you or the recipient is contactable/available during the delivery slot timing to receive the order. We will not be responsible for any damages to the roses due to them being left unattended.
Please ensure that all delivery details (e.g. Address, Contact Number, Recipient'sName)are correctly reflected in the sales order / invoice sent to you before making payment. Kampong Flowers will not be responsible for any errors in the delivery details once we have received payment and confirmation from you. Do contact us immediatelyfor assistance if you spot any errors.
In the case of incomplete/wrong address, the courier will attempt to contact the phone number provided. If the courier fails to make contact at the destination, he/she willleave the order item at the delivery location if there is a suitable location to do so. Otherwise, the courier will leave to continue with other deliveries, and a re-delivery charge of $14 will apply, and the re-delivery date & timing will be subjected to courier availability. Ifno update is received on the day of delivery, the order will be voided and no refund will be made.
Cut-off for next-day deliveries are as follows: Morning (10am – 2pm) delivery slot:4pm Afternoon (2pm – 6pm) delivery slot:11pm
Delivery charges are at a flat rate of $14 for purchases below $150(exclusive of the delivery charge itself). Delivery fee is waived for orders $150 and above.
For urgent orders, kindly contact us via whatsapp for assistance.
Please bring your flowers indoors and follow our care and handling instructions as soon as they are delivered or collected. Kampong Flowers will not be responsible for any damages to the roses due to them being left unattended for any period of time.
Our flowers are packed specifically for wholesale distribution by the grower. Due to volatile air freight conditions, buyers should factor in for a minimum of 10% - 15% spoilage per bunch on purchase.
As roses are a product of nature, there will be natural variants to color, shapeand sizes due to variousreasons, i.e. sunlight intensity, weather conditions, altitudes etc. While we perform a quick quality check before distribution to keep them to a certain consistent quality, do note that there will be no two identical flowers, and all flowers may have some natural defects.There are differences between identical twins, and this is the same for flowers.
Kampong Flowers reserves the right to remove any damaged stems from the bunch before delivery/pickup. Credit will only be provided if damage exceeds one stem per bunch.
Kampong Flowers will only accept, and process claims for our wholesale flowers from two damaged stems and above per bunch.
For all claims and feedback, please contact support@kampongflowers or drop us a message through our chat support on our webpage. Claims via other channels (e.g. Instagram, Facebook, Telegram etc.) will not be processed.
While we do our best to ensure that the flowers reach you in the best condition, you might receive "shattering" flowers upon unpacking - where majority of the petals break off from the flower head. This problem is a result of issues with distribution and not with the freshness of the flowers. Please contact uson the date of receipt with photos of the affected bunch for us to follow up on the issue. Any issues reported after which will only be processed on a case-by-case basis.
ADDITIONAL INFORMATION For our delivery policy, please read here.
Roses, like any other cut flowers require proper care and handling to perform at their best. Feel free to contact us should you require any advice or tips in caring for your roses.