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Purchase Terms

Please read the content below before making a purchase. It's very important to process garden roses and other flowers correctly. Always follow the care and handling instructions on this page. Get tips on trimming stems, leaves, thorns, guard petals and more on our grower's blog post, "Processing Garden Roses: Sometimes Less Is More."

It is also important to note that roses which have a stronger scent typically have a shorter vase life of about a few days or lesser. Most roses grown for the cut flower market have to travel thousands of kilometres to reach the shops, so inevitably their durability and vase life have been valued by commercial growers more than their fragrance.

If you require more information about the flower varieties (i.e. scent and durability), feel free to contact us before making your purchase.

For our shipping policy, please read here.

Garden roses are capricious and tend to vary in colour. Even roses cut from the same bush on the same day can have different shades, tones, sizes and bloom shape. This is their character and part of what makes them special as garden roses.

It's perfectly normal for the flowers to look a little tired on arrival due to the stress they faced during distribution. They just need a fresh cut and some time in water with flower food to perk back up. After a day in water, the blooms will start blooming!


  • Unpack the flowers immediately or as soon as possible
  • Remove the cellophane sleeve from each bunch
  • Cut at least 1 inch or 3 cm from the base of the stems at an angle with a clean shears, knife or bench cutters.
  • Remove any leaves that may remain below the water line.

  • After the stems are cut, immediately place the stems in a clean vase, bucket or container filled with fresh cool water and flower food, such as Chrysal UniversalChrysal Professional 3 or Floralife Clear 300. Please dose the right amount of flower food according to the packaging instructions.
  • Wherever possible, use tall vases, buckets or containers as this provides support to the stems and helps to promote the blooms to open evenly. Space the stems in the vase or storage to give the blooms room to open.

  • Place the stems in a cool area under partial shade.
  • Allow the flowers to hydrate for at least 6 hours before using. Keep the flowers away from direct heat, sunlight, fruits and air conditioning units draft.
  • Do not spray water onto the rose heads as this will cultivate botrytis infection especially when Singapore's ambient humidity is high. Otherwise, use Chrysal Glory or equivalent floral sprays when the storage humidity is very low or when necessary.
For Trade Customers
  • Once the blooms have opened to your desired shape, you can place them back in a cooler or chilled storage (~ 2 to 6°C) until you’re ready to work with them.
  • To speed up opening, you can move the stems to a place with more natural light or slightly warmer room. However, do be careful when shifting them to these areas as Singapore’s weather can be unforgivingly hot at certain times of the day.
  • To slow down opening, move them back into your chilled storage or a cool area.

    • Replace with fresh water and flower food every 1-2 days. If the water turns murky or slimy, it's also important to swap to a clean vase or container.
    • If the flowers have not been hydrating well, recut at least 1 inch or 3 cm from the base of the stems at an angle with a clean shears, knife or bench cutters, and place them back immediately to fresh water with flower food.
    • Ensure that the flowers are kept in cool, ambient temperature and away from direct heat or cold.

      It is very important to bring your flowers indoors as soon as they are delivered. Otherwise, make sure that they are placed in a cool place. Blooms will open a lot faster when left outdoors for a significant amount of time.

      ‘Sleepy’, ‘thirsty’ or squashed:
      It is normal if the flowers appear ‘sleepy’, ‘thirsty’ or squashed due to transit. Do follow the steps above to ensure they are sufficiently rehydrated. You may leave the sleeves on for the first few hours to ensure they can restore to their turgid states.

      Issues with hydration:
      If your flowers still appear dehydrated after following the steps above, it is likely that there is blockage or air bubbles in the stems. To solve this problem, cut another 1 inch or 3 cm approximately from the base of the stems at an angle. Immediately after cutting the stems, place them into your flower food solution to prevent air bubbles from forming.

      Keep your workplace hygienic to minimise botrytis (fungal) infection to your flowers. Since Singapore’s weather is rather humid, opening the doors of your cooler or chilled storage too frequently will increase the ambient humidity. This will increase the risks of botrytis infection to your flowers. As much as possible, the blooms should not be wet under humid environments.

      Minimising Botrytis:
      Botrytis generally occurs on the outer guard petals which can be removed easily to prevent further infection. They tend to appear as brown marks. To remove them, grasp the lower part of the petal and pluck. There are times when botrytis occurs within the centre petals of a stem. In such a situation, carefully pluck to remove the inner petals.

      Guard petals / Outer petals:
      It is normal to observe slight marks on the outer petals due to petal creasing or friction against the packaging during transit. These outer petals, also known as the guard petals, help to protect the blooms during shipping. The green streaks or veining are some of the common features of a guard petal. They should fold back and the marking becomes hidden once the blooms open fully. If you choose to pluck them for aesthetic reasons, do try to wait till the rose fully opens before plucking these petals. It is not uncommon to remove an average of 5 to 10 petals per bloom, including brown or discoloured guard petals for garden roses.