Purchase Terms

Please read the content below before making a purchase.  For our delivery policy, please read here.

It is very important to process garden roses correctly. Always follow our care and handling instructions. Get tips on trimming stems, leaves, thorns, guard petals and more at "Processing Garden Roses: Sometimes Less Is More."

Garden roses are capricious and tend to vary in colour. Even roses cut from the same bush on the same day can have different shades, tones, sizes and bloom shape. This is their character and part of what makes them special as garden roses. Different varieties have different blooming rates as well. Some can open within a day while some may take at least 2 days.

It's perfectly normal for the flowers to look a little tired on arrival due to the stress they faced during distribution. They just need a fresh cut and some time in water with flower food to perk back up. Refer to our care and handling page for more information!

Certain garden rose varieties have a very strong fragrance. Roses which have a stronger scent typically have a shorter vase life. Most roses grown for the cut flower market have to travel thousands of kilometres, so inevitably their durability and vase life have been valued by commercial growers more than their fragrance.

Always bring your flowers indoors and condition them as soon as they are delivered or collected. Leaving them unattended for too long will increase the risks of wilting.

If your flowers still appear dehydrated after conditioning, it is likely that there is blockage or air bubbles in the stems. To solve this problem, cut another 1 inch or 3 cm approximately from the base of the stems at an angle. Immediately after cutting the stems, place them into a fresh batch of flower food solution to prevent air bubbles from forming. Ensure your workspace, tools and vase are clean before processing the flowers.

Keep your workplace hygienic and avoid opening the doors of your floral fridge too frequently (for florists). Do not spray water onto the flower heads especially when the environment is humid. Always peel away affected petals to prevent the fungus from spreading.

It is normal to observe slight marks on the outer petals due to petal creasing or friction against the packaging during transit. These outer petals, also known as the guard petals, help to protect the blooms during shipping. The green streaks or veining are some of the common features of a guard petal. They should fold back and the marking becomes hidden once the blooms open fully.

Cut flowers are like any other potted flowers or plants. They need proper care and handling to perform at their best. Feel free to contact us when you require any advice or tips to improve your flower care skills.